Terms of Service

Last Updated: December 2025

OVERVERVIEW

Welcome to SmokeClaro.com (“SmokeClaro”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website and online store (the “Services”), including all content, features, tools, products, and services offered by SmokeClaro.com.

By visiting our website, interacting with the Services, or purchasing anything from us, you agree to be bound by these Terms, as well as any additional policies referenced or linked herein (including our Privacy Policy). If you do not agree with these Terms, you may not access or use the Services.

SmokeClaro.com is powered by Shopify, which enables us to provide our online store to you.

SECTION 1 — ELIGIBILITY, AGE RESTRICTIONS & ACCOUNT RESPONSIBILITY

By using the Services, you represent and warrant that:

  1. You are at least 21 years of age, or the legal age of majority in your jurisdiction, whichever is higher.

  2. You will not allow any minor to access or use the Services.

  3. Any hemp-derived products (including THCA, Delta-8, Delta-9, CBD, or similar compounds) will be purchased solely for personal use, unless explicitly authorized for resale.

  4. You understand and comply with all federal, state, and local laws applicable to hemp products in your jurisdiction.
    You are fully responsible for maintaining the security of your account and all activities carried out under your login credentials.

We may request ID verification, refuse orders, or terminate accounts if we detect unauthorized use, suspicious activity, or underage attempts.

SECTION 2 — PRODUCTS, LEGALITY & HEALTH DISCLAIMER

Hemp Product Legality

Products sold on SmokeClaro.com may contain hemp-derived cannabinoids that comply with the 2018 Farm Bill. Laws differ by state, and some products cannot be shipped to certain jurisdictions. You are responsible for understanding the legal status of such products where you live.

We reserve the right to refuse, cancel, or restrict orders due to applicable laws and compliance requirements.

Health Advisory

Statements on SmokeClaro.com or product packaging:

  • Have not been evaluated by the FDA

  • Are not intended to diagnose, treat, cure, or prevent any disease

  • Should NOT replace medical advice

  • Should NOT be used by those pregnant, nursing, taking medication, or with medical conditions without consulting a doctor

Use all products at your own risk.

Battery & Device Safety

Some products contain lithium-ion batteries or electronic heating components.

By purchasing these products, you acknowledge:

  • Batteries carry risks including fire, injury, explosion, and property damage

  • Proper, safe handling is required at all times

  • Devices must not be modified, improperly charged, or used with unapproved accessories

  • Batteries must never be left charging unattended

SmokeClaro is not liable for misuse, neglect, or improper handling of any device or battery.

SECTION 3 — ORDERS, ACCEPTANCE & AUTHORIZED RESELLING

When you place an order with SmokeClaro.com, you are making an offer to purchase. We may accept or decline your order at our discretion. An order is considered accepted once payment is processed and a confirmation is issued.

We may refuse, limit, or cancel orders that appear to be:

  • Placed by unauthorized resellers or distributors

  • Fraudulent, suspicious, or linked to high-risk behavior

  • Intended for diversion or illegal activity

  • In violation of our policies or applicable law

Authorized Resale Policy

You may only purchase Claro-branded products for resale, wholesale distribution, or commercial use if you have received direct written authorization from Claro.

Any reselling, wholesaling, redistribution, marketplace listing, or commercial use of Claro products without explicit authorization from Claro is strictly prohibited and may result in:

  • Order cancellation

  • Account suspension or termination

  • Legal and administrative action

All purchases are also subject to our Shipping & Returns Policy.

SECTION 4 — PRICES, BILLING & PAYMENT INFORMATION

Prices displayed on SmokeClaro.com may change at any time without notice.

You agree to provide accurate, current, and complete billing and payment information. By submitting payment information, you authorize us (and Shopify as our payment processor) to process your transactions.

Unless stated otherwise, prices exclude taxes, shipping fees, and other applicable charges.

We may correct pricing errors or cancel orders involving inaccurate information—even after an order has been submitted.

SECTION 5 — SHIPPING, DELIVERY & RISK OF LOSS

Delivery times are estimates and not guaranteed.

Once an order is transferred to the shipping carrier, title and risk of loss pass to you. SmokeClaro is not responsible for:

  • Delays caused by carriers

  • Failed delivery attempts

  • Lost, stolen, or damaged packages after carrier possession

  • Delays due to customs, weather, or events outside our control

Certain products cannot be shipped to certain states due to legal restrictions.

SECTION 6 — INTELLECTUAL PROPERTY

All content on SmokeClaro.com—including text, graphics, images, logos, videos, product descriptions, digital assets, and design—is owned or licensed by Claro or its affiliates and is protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, distribute, publicly display, or create derivative works

  • Use Claro trademarks without written authorization

  • Exploit any part of the Services for commercial use without permission

SECTION 7 — USER CONTENT, FEEDBACK & REVIEWS

Any feedback, reviews, suggestions, or content submitted by you (“User Content”) may be used by Claro without restriction.

By submitting User Content, you grant Claro a perpetual, worldwide, royalty-free license to use, publish, reproduce, modify, and distribute such content for any purpose.

You represent that your User Content:

  • Is accurate and lawful

  • Does not infringe third-party rights

  • Does not contain harmful or inappropriate material

We may remove or modify User Content at our discretion.

SECTION 8 — THIRD-PARTY LINKS & OPTIONAL TOOLS

The Services may contain links to third-party websites, tools, or integrated features. We do not control these third parties and are not responsible for their content, privacy practices, or services.

Your use of third-party tools or websites is at your own risk.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

SmokeClaro.com is hosted and powered by Shopify. All sales and transactions occur between you and Claro directly.

Shopify is not responsible for:

  • Product issues

  • Shipping

  • Refunds

  • Fulfillment

  • Customer service

You release Shopify from all liability related to your use of the Services.

SECTION 10 — PRIVACY POLICY

Your use of the Services is subject to the SmokeClaro.com Privacy Policy. Since the store is hosted by Shopify, Shopify also collects certain information necessary to operate the platform.

SECTION 11 — PROHIBITED USES

You may not use the Services to:

  • Engage in unlawful or fraudulent activities

  • Submit false information

  • Harass, harm, or defame others

  • Violate intellectual property rights

  • Transmit malware or harmful code

  • Collect or track personal data of others

  • Interfere with security features
    Evade regional product restrictions

  • Purchase products for resale without Claro authorization

Violation may result in immediate account termination.

SECTION 12 — ERRORS, INACCURACIES & OMISSIONS

The Services may contain errors or outdated information regarding product descriptions, pricing, availability, promotions, shipping timelines, or legality.

We may update or correct these errors at any time, including after an order has been submitted.

SECTION 13 — DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available”, without warranties of any kind unless expressly stated otherwise.

Claro does not warrant that:

  • The Services will be uninterrupted, secure, or error-free

  • Defects will be corrected

  • The results of using the products or Services will meet your expectations

Applicable law may limit certain disclaimers.

SECTION 14 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Claro, SmokeClaro.com, and their affiliates, employees, officers, partners, and service providers shall not be liable for any:

  • Direct, indirect, incidental, punitive, or consequential damages

  • Lost profits, lost revenue, or lost data

  • Injuries or health effects related to product use

  • Damages arising from shipping, delays, or product misuse

You use the Services and products at your own risk.

SECTION 15 — INDEMNIFICATION

You agree to indemnify and hold harmless Claro, SmokeClaro.com, Shopify, and all affiliates, partners, and employees against claims arising from:

  • Your breach of these Terms

  • Your violation of any law

  • Your misuse of the Services or products

  • Unauthorized resale or distribution

  • Your infringement of third-party rights

SECTION 16 — ARBITRATION AGREEMENT

By using SmokeClaro.com, you agree that:

  1. All disputes, claims, or controversies arising out of or relating to these Terms, the Services, or your purchases will be resolved through final and binding arbitration, not court.

  2. Arbitration will be conducted individually—no class actions or representative claims.

  3. The arbitration will be administered by the American Arbitration Association (AAA) under its rules.

  4. The Federal Arbitration Act (FAA) governs this provision.

  5. Judgment on the arbitration award may be entered in any court with jurisdiction.

You knowingly and voluntarily waive your right to sue in court or participate in a class action, except where prohibited by law.

SECTION 17 — GOVERNING LAW

These Terms shall be governed by the laws of the State of Florida, excluding conflict-of-law rules.
 For any matters not subject to arbitration, you consent to the jurisdiction of Florida courts.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remainder will continue in full effect.

SECTION 19 — WAIVER & ENTIRE AGREEMENT

Failure to enforce any right or provision does not constitute a waiver.

These Terms, along with associated policies, represent the entire agreement between you and Claro regarding the use of SmokeClaro.com.

SECTION 20 — CHANGES TO TERMS

We may update, modify, or replace these Terms at any time by posting updates to SmokeClaro.com. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

SECTION 21 — CONTACT INFORMATION

For questions about these Terms, please contact:

📩 orders@smokeclaro.com