Refund Policy

(Last Updated: December 2025)

Thank you for shopping with Claro. We stand behind the quality of our products and aim to provide a smooth and reliable experience from checkout to delivery. Please review our refund terms below.

1. All Sales Are Final (With Limited Exceptions)

Due to the nature of hemp-derived consumable products, all sales are considered final once an order has been fulfilled and shipped.

However, Claro may issue refunds under the limited circumstances below:

  • Damaged items reported within 24 hours of delivery

  • Missing or incorrect items reported within 24 hours of delivery

  • Orders canceled before fulfillment

  • Orders that cannot legally be shipped to the destination state

  • Orders returned to sender due to shipping restrictions or carrier issues (see Shipping Policy)

Claro does not accept returns for:

  • Opened or used products

  • Products damaged after delivery

  • Customer preference (taste, effect, potency, etc.)
    Packages lost or stolen after carrier marks them “Delivered”

2. Refunds for Order Issues

If your order arrives damaged, incomplete, or incorrect:

  • You must contact orders@smokeclaro.com

  • Within 24 hours of the package being marked delivered

  • Include your order number and clear photos documenting the issue

After review, Claro may issue:

  • A replacement

  • Store credit

  • A partial or full refund Or decline the request if it falls outside policy guidelines

3. Refunds for Canceled or Unfulfillable Orders

Refunds are allowed when:

  • You cancel the order before it is fulfilled

  • A product becomes unavailable and cannot be replaced

  • Your address is in a restricted state where we cannot ship

  • You fail to provide required verification for a high-risk order

  • Carrier returns a package due to an address issue (see Shipping Policy)

Refunds are issued back to the original payment method.

Please allow 3–7 business days for your bank or card provider to post the funds.

4. Non-Refundable Items

The following are strictly non-refundable:

  • Gift cards

  • Digital products

  • Sale or promotional items

  • Consumable hemp products that have been opened

  • Shipping fees

5. Customer Service Discretion

In certain situations, Claro may issue a one-time courtesy refund, reshipment, or store credit. This is evaluated case-by-case and is not guaranteed.

6. Contact

Refund requests must be submitted to:
 📧 orders@smokeclaro.com